Return & Refund Policy

At Bella Hair, eligible products may be returned for a full refund within 5 days of delivery, or for store credit from day 6 through day 30. After 30 days, all sales are final.

Return eligibility

To qualify for a refund or store credit, your item must be new, unworn, unused, and unaltered, with all tags attached and in its original packaging. A receipt or proof of purchase is required.

Hair must not have been installed, washed, cut, colored, or otherwise altered. Items that have been worn, damaged after delivery, or had their lace cut are final sale and are not eligible for a refund or store credit.

How to request a return

Email saybellahair@gmail.com with your order number and the details of your return. If approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs. Please use a tracked shipping service and keep your proof of shipment. Bella Hair is not responsible for return packages lost in transit or delivered to an incorrect address.

Items sent back without prior approval will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact saybellahair@gmail.com immediately if your item arrives damaged or defective, or if you receive the wrong item. Include your order number and clear photos so we can assess the issue and arrange an appropriate resolution.

Non-returnable items

Gift cards and items purchased at a discount greater than 20% are final sale and are not eligible for a refund or store credit.

Exchanges

To exchange an eligible item, contact us first to request a return. Once your return has been accepted, you may place a separate order for your replacement item.

Refunds and store credit

We will notify you after receiving and inspecting your return. If approved, we will issue a refund to your original payment method or store credit, according to the applicable return window.

Your bank or credit card provider may require additional time to process and post a refund.

Incorrect shipping addresses

Please ensure your shipping address is correct before placing your order. If you notice an error, email saybellahair@gmail.com as soon as possible, before your order ships. Address changes cannot be guaranteed once an order has been dispatched.

Bella Hair is not responsible for packages delivered to an incorrect address supplied by the customer.

International returns

Please mark your return package “RETURN ONLY, NO DUTIES” and complete any required customs documentation accurately. Customers are responsible for any applicable return shipping and customs charges.