Return & Refund Policy

Custom orders

Custom orders may be cancelled before processing begins. Once processing has begun, the order is final sale and payments made, including deposits, are non-refundable.

If only a deposit has been paid, the remaining balance is still due. If the client refuses to pay the remaining balance, they forfeit their deposit.

In-stock items

Eligible in-stock items, including ready-to-wear wigs and accessories, may be returned for a full refund within 5 days of delivery, or for store credit from day 6 to day 15 after delivery. After 15 days, sales are final.

Items must be new, unused, unworn and unaltered, with all tags attached and in their original packaging. Hair must not have been installed, washed, cut, coloured or otherwise altered, and lace must remain intact. A receipt or proof of purchase is required.

How to request a return

Email saybellahair@gmail.com with your order number and the details of your return. If approved, we will provide return instructions. Items sent without prior approval will not be accepted.

Customers are responsible for return shipping costs. Use a tracked shipping service and keep proof of shipment. Bella Hair is not responsible for return packages lost in transit or delivered to an incorrect address.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you receive the wrong item, contact us at saybellahair@gmail.com with your order number and clear photos so we can assess the issue and arrange an appropriate resolution.

Non-returnable items

Gift cards and items purchased at a discount greater than 20% are final sale and are not eligible for a refund or store credit.

Exchanges

To exchange an eligible item, contact us first to request a return. Once your return has been accepted, you may place a separate order for your replacement item.

Refunds and store credit

We will notify you after receiving and inspecting your return. If approved, we will issue a refund to your original payment method or store credit according to the applicable return window. Your bank or card provider may require additional time to process a refund.

Incorrect shipping addresses

Please ensure your shipping address is correct before placing your order. If you notice an error, email us as soon as possible, before your order ships. Address changes cannot be guaranteed once an order has been dispatched. Bella Hair is not responsible for packages delivered to an incorrect address supplied by the customer.

International returns

Please mark your return package “RETURN ONLY, NO DUTIES” and complete any required customs documentation accurately. Customers are responsible for any applicable return shipping and customs charges.

These terms are subject to applicable consumer rights.