Frequently Asked Questions

Q: If I place my order today, when will I receive my hair extensions?

A: Orders are usually processed within one day of placement. Arrival times vary based on location but typically fall within the 7-10 business day range. Please note that orders placed during major promotions may experience longer shipping times due to increased order volumes.

 

Q: I ordered online, but I want to cancel. How can I do that?

A: Cancellation of orders that have not yet shipped is a straightforward process. Simply email us at saybellahair@gmail.com. Unfortunately, we cannot guarantee cancellations or refunds once an order has been shipped.

 

Q: What is your return and exchange policy?

A: We will do our best to accommodate returns and exchanges within 30 days of purchase on all bundles that have not been worn, tampered with or suffered damage. For full details, please read about our Return & Exchange Policy.

 

Q: Do you sell wholesale?

A: Currently, Bella Hair is not available for wholesale purchase. You can only buy Bella Hair on our official website or through any pop-ups we may promote on social media or other platforms.

 

Q: Can I do order online and pick up at the store location?

A: Currently, we do not provide a pickup option for deliveries. All orders will be exclusively fulfilled through mail.

 

Q: Where is Bella Hair located?

A: We operate out of the capital city of Canada, Ottawa.

  

Q: What is the lifetime of my Bella Hair extensions/how long should the hair last?

A: Through proper care, our raw hair can endure for several years, with an absolute minimum of two (2). With BellaSafe, your hair is backed by a one-year warranty, ensuring your peace of mind.

 

Q: How do I ensure I maintain my Bella Hair extensions?

A: Discover handy tips to keep your hair extensions looking fabulous for longer by checking out our blog. Plus, stay in the loop with all things hair – create an account and enjoy all the insider info through our newsletter!

 

Q: Do you offer instalments?

A: Recognizing the value of convenient payments, we've collaborated with Sezzle and AfterPay. Easily opt for these payment choices at checkout, allowing you to divide your purchase into manageable instalments.

 

Q: How many bundles should I buy?

A: For a natural look, consider buying 2-3 bundles. Opt for 3-4 bundles if you desire extra volume. If you're going for longer or curly hair extensions, we suggest getting 4 or more bundles. Don't forget to pair them with a closure or frontal for a complete look.

  

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