In-stock orders for Canada, US & UK typically arrive within 7 to 10 business days.

Custom and made-to-order wigs take 4 to 6 weeks.

For all other locations, we ask that you follow up your order with an email to saybellahair@gmail.com in order for us to more accurately estimate your delivery time.

Eligible items may be returned for a full refund within 5 days of delivery, or store credit within 30 days. Items must be new, unused, and unaltered, with lace intact. Customers are responsible for return shipping. Please see our Return & Refund Policy for full terms.”

Q: If I place my order today, when will I receive my hair extensions?

A: In-stock orders typically arrive in Canada, the US or the UK within 7 to 10 business days. Custom and made-to-order wigs take 4 to 6 weeks. Orders placed during major promotions may take longer.

Q: I ordered online, but I want to cancel. How can I do that?

A: Cancellation of orders that have not yet shipped is a straightforward process. Simply email us at saybellahair@gmail.com. Once an order has shipped, it cannot be cancelled in transit. This does not affect eligible returns after delivery under our Return & Refund Policy.

Q: What is your return and exchange policy?

A: Eligible products may be returned for a full refund within 5 days of delivery, or for store credit from day 6 through day 30. Items must be new, unworn, unused and unaltered, with all tags attached and in their original packaging; lace must remain intact. Gift cards and items purchased at a discount greater than 20% are final sale. Customers are responsible for return shipping, and prior approval is required. Please read our Return & Refund Policy for full eligibility and shipping instructions. For help with a return or an item that arrives damaged or incorrect, email saybellahair@gmail.com.

Q: Do you sell wholesale?

A: Currently, Bella Hair is not available for wholesale purchase. You can only buy Bella Hair on our official website or through any pop-ups we may promote on social media or other platforms.

Q: Can I order online and pick up at the store location?

A: Local pickup is available for eligible orders when offered at checkout. Wig rentals are collected and returned locally in Ottawa–Gatineau; your pickup and return times are confirmed with your booking. For purchases, please choose from the shipping or pickup options available at checkout.

Q: Where is Bella Hair located?

A: Bella Hair serves Ottawa–Gatineau, with local pickup and return in Gatineau, Quebec. Pickup times are confirmed with your order or rental booking.

Q: What is the lifetime of my Bella Hair extensions/how long should the hair last?

A: Through proper care, our raw hair can endure for several years, with an absolute minimum of two (2). With BellaSafe, your hair is backed by a one-year warranty, ensuring your peace of mind.

Q: How do I ensure I maintain my Bella Hair extensions?

A: Discover handy tips to keep your hair extensions looking fabulous for longer by checking out our blog. Plus, stay in the loop with all things hair – create an account and enjoy all the insider info through our newsletter!

Q: Do you offer instalments?

A: Recognizing the value of convenient payments, we've collaborated with Sezzle and AfterPay. Easily opt for these payment choices at checkout, allowing you to divide your purchase into manageable instalments.

Q: How many bundles should I buy?

A: For a natural look, consider buying 2-3 bundles. Opt for 3-4 bundles if you desire extra volume. If you're going for longer or curly hair extensions, we suggest getting 4 or more bundles. Don't forget to pair them with a closure or frontal for a complete look.

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